Remote Network Monitoring Service

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Manufacturers with facilities scattered across multiple locations require expansive networks to sustain operational effectiveness and efficiency. Learn more about Moxa simple management solution for remote management of scattered facilities



Digital transformation encourages customers from different industries to focus more on OT network as network infrastructure becomes increasingly complex and the number of connected devices grows. To better help these customers manage and maintain their network smoothly, network service providers require a simple solution for responding to service requests from multiple customers and solve issues as quickly as possible. Real-time remote servicing allows service providers to overcome geographical limitations and streamline their customer service. However, customers often do not want to expose their whole network to external access in order to protect sensitive information and company assets. Therefore, service providers would prefer a solution with user-customizable access control so customers can ensure the safety of their network when providing access for remote maintenance services, eliminating any concerns about security.

Customer needs:

• An easy and quick way to help customers troubleshoot and maintain their operations from anywhere, at any time,
saving both time and cost

• Strong cybersecurity features with reliable access control to assure their customers that the remote connections only allow support engineers limited access to the customer’s network management software



Customers can install Moxa’s MXview network management software on-site to perform basic network management. If any issues arise that customers cannot handle themselves, service providers can easily access the MXview instance at the customers’ site remotely via Moxa Remote Connect (MRC)’s encrypted VPN tunnel and perform real-time troubleshooting. To address concerns about security, MRC provides customers with access control tools to set restrictions where needed, including access to specific network areas, access time and authorized users. With MXview and MRC, service providers can easily offer remote assistance to multiple customers in a safe and controlled network environment.


Why Moxa MRC and MXview


• An easy-to-use remote network management solution that doesn’t require in-depth VPN knowledge or a public IP
• Remotely manage and monitor your network through a centralized dashboard and real-time topology
• Simplify third party collaboration and streamline troubleshooting


We are unable to allocate a specific time for delivery. You may let us know your preferred timing and we will try our best to meet your request if possible.
Self-collection from TNS office is possible. For urgent request, kindly contact TNS before ordering. This is to check if we can fulfill it as required. Payment mode will be prepaid via PayNow or Direct Bank Transfer.
Yes, TNS offers international shipping out of Singapore. Our delivery partners are Fedex and DHL. Product prices quoted on our website is in Singapore currency by default.
Enjoy free local delivery service for online/offline order over S$500 (ex GST). Free delivery service is within Singapore mainland (excluding Jurong Island, shipyards and restricted locations).
To ensure the safe delivery of your order, it is recommended to indicate your full name that matches your valid identification document (ID).
Unless specified, there is no minimum order.
TNS accepts payment via cash, paynow transfer and funds wired to our bank. We will contact you with the total amount which will include delivery charges, applicable taxes and wire transfer fees.
No registration is necessary. Your product is registered at the time of purchase.
TNS offers advice on product configuration and technical support. Our hotline +65-67476740 is open from 9.30am to 5.30pm on weekdays. You can also email your questions to us.
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