Date of last revision: 22 September 2020


We understand privacy is important to you and we have in place safeguards and measures to protect your personal data stored with us. This Privacy Policy informs you of the privacy practices within TNS. We conduct our business in compliance with Singapore Personal Data Protection Act (No. 26 of 2012)

1.1 About us
TNS Asia Pacific Pte Ltd (“TNS”, “we”, “our” or “us”) is registered under Singapore’s Accounting and Corporate Regulatory Authority (ACRA) with the Unique Entity Number of 200201028N. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to TNS.

1.2 About this privacy policy
This Privacy Policy explains how TNS collects, uses, discloses, processes and protects any personal information that you give us or that we collect from you. Should we ask you to provide certain information by which you can be identified when you use the services on our platform, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users. Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information TNS has access to about that individual. We will use your personal information strictly in accordance with this Privacy Policy.

1.3 By accessing or using the Website, as a User, you consent to our collection, use, sharing and storing of Information in accordance with this Privacy Policy. In particular, you understand and agree that the information which we collect from you is necessary for us to provide and operate the Website and to interact and communicate with you. If you do not agree with anything in this Privacy Policy, you should stop using the Website.

1.4 This Privacy Policy applies to all visitors, Users and others who access or use the Website.



A. The following is Information which you provide to us directly:

2.1. Registration information

When you register for an Account on the Website, we may collect Information which we ask you to provide, such as your name, password and email address. Such Information must be provided in order to register an Account. You should maintain the secrecy of your Account password at all times.

2.2 Other personal details about yourself

Subsequently, as you interact and communicate with us (e.g. you reply to our service updates or support emails to you, and when you participate in customer surveys, contests or offers etc.), you may also reveal to us other Information about yourself (e.g. your name, address, phone number, gender etc.).

B. Other Information which we receive when operating the website:

2.3 Analytics information

We use third party analytics tools to help us measure traffic and usage trends for the Website. These tools collect information sent by your device including the web pages you visit, add-ons, and other information that assists us in improving the Website. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

2.4. Cookies and similar technologies

2.4.1 The Website contains "cookies", clear gifs (also known as "web beacons" or "web bugs"), or similar technology. A cookie is a piece of data that is sent to your Internet browser, which will store the cookie on your computer if your browser is enabled to accept cookies. Web beacons assist in the delivery of cookies and the collection of non-personally identifiable information, such as "click path" and other data as described above. We use cookies like traffic log cookies to identify which web pages are being used, and others that are relevant to your use of the Website. Cookies don't give us access to your computer or personal information, only the data you choose to share.

2.4.2 The Website use cookies, clear gifs, frames, server log analysis and other technologies as they are developed to customise your experience with the Website. Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or "Help" screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some services and portions of the Website may not function properly. For the exhaustive list of cookies we collect, see the 'List of Cookies We Collect' section.

2.5 Log file information

2.5.1 Log file information is automatically reported by your browser each time you make a request to access (i.e., visit) a web page or app. It can also be provided when the content of the web page or app is downloaded to your browser or device.

2.5.2 When you use the Website, our servers automatically record certain log file information, including your web request, Internet Protocol address, browser type, referring/exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users which then helps us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Website.

2.6 Device identifiers

2.6.1 When you use a mobile device like a tablet or phone to access the Website, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers". Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by us.

2.6.2 A device identifier may deliver information to us or to a third party partner about how you browse and use the Website and may help us or others provide reports or personalised content and ads. Some features of the Website may not function properly if use or availability of device identifiers is impaired or disabled.



3.1 How we use your Information will depend on the nature of your interaction with the Website and with us. We need to have valid grounds to process your Information. Most times, we would seek your consent, like when you register for an Account or subscribe to our mailing list. Other times, when you reasonably expect us to use your Information, we will not ask for your consent, but only when it is legally permissible for us to do so (e.g. it is necessary for our performance of a contract, or for us to comply with a legal obligation etc.).

3.3 Apart from these purposes, we may also notify you of marketing related purposes for which we process your Information and shall seek your consent to such purposes (e.g. when you sign-up to receive our newsletters and other marketing related materials and communications, participate in a survey or market research etc.).

3.4 If you have previously agreed to us using your Information for marketing related purposes, you may change your mind at any time by emailing us at Also, you may click on the "Unsubscribe" link in emails from us to indicate that you're no longer interested in receiving further marketing material from us.



4.1 We will only share your information in accordance with this Privacy Policy. We do not rent or sell your information to third parties without your consent, except as noted in this Privacy Policy.

4.2 We may share your Information with the following parties:

a) Our service providers: These are our third party contractors. We engage them to assist us in operating and managing aspects of the Website, such as developing and improving on the Website's features and functionality, marketing, processing payments, processing data or statistics, hosting content, providing server space, providing push notifications and emails, connecting services and applications we use with one another, reviewing content for compliance, and legal advice.

b) Analytics services: We may use third party analytics providers and products to obtain, compile and analyse Information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data), and may provide such Information to these analytics providers for the purpose of obtaining statistics and other information about how Users are using and interacting with the Website.

c) We may remove parts of data that can identify you and share anonymised data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information

4.3 We require that all parties to whom we share Information implement adequate levels of protection in order to protect such Information. We also require that these parties only process your Information strictly for purposes which we engage them for and consistent with the purposes that we have described in Section 3 or with other purposes for which your consent has been sought and obtained.

4.4 We may share your information with third parties in the following circumstances:

a) If permitted or required by law: We may disclose information if we believe that such disclosure is required or permitted by law (e.g. responding to requests from government authorities, or disclosure pursuant to court orders or other legal demands); and

b) To protect interests: We may disclose information if we determine it is necessary to enforce or protect our rights or the property or personal safety of the users of the website (e.g. to enforce this Privacy Policy or our Terms of Use, or to prevent or take action against illegal activities, suspected fraud, or potential threats or breaches).



5.1 We, our related entities, service providers and other third parties with whom we have shared your information with, may transfer your Information to other countries in which our and their facilities and/or businesses are located, to be stored or processed. We will ensure that all entities located outside of Singapore to which we transfer information observe a standard of data protection which is comparable to that required under the Singapore Personal Data Protection Act 2012. This includes the entities' making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risk to your Information, and removing the Information as soon as it is reasonable to assume that its retention is no longer necessary.

5.2 By registering for an Account and/or using the website, you acknowledge that the transfer of your information to countries in which we, our service providers and other third parties with whom we have shared your information with, have facilities and/or businesses are necessary for us to provide the Website to you, and that we have provided you with a reasonable summary of how your information would be protected when it is so transferred. You consent to the transfer of information to such territories as they exists today and to any other country in which we, our related entities, service providers and other third parties with whom we have shared your information with, maintain facilities and/or businesses in the future, and their processing of information as described in this Privacy Policy.



6.1 If you use a link to go from the website to other websites, applications or platforms, this Privacy Policy does not apply to those websites, applications or platforms. They have their own privacy policies and you should familiarise yourself with them before you permit them to access and process your Information.

6.2 We are not responsible for and does not have control over any other third party websites, applications or platforms which you authorise to access or process your Information. If you are using a third party website, application or platform and you allow them to access or process your Information, you do so at your own risk.

6.3 When publishing media from Youtube, we utilize YouTube API Services on behalf of the User. The YouTube Terms of Service and Privacy Policy of YouTube can be found here:

The User may revoke access to their YouTube accounts at any time via the Google security settings page at 



We consider it the responsibility of the parent or guardian to supervise the child's use of our services. We do not offer services directly to a child or use personal data of children for the purposes of marketing.
If you are a parent or guardian and you believe that the minor has provided TNS with personal information, please contact us at to ensure that the personal information is removed immediately.



TNS uses cookies on (the "Website") to improve our service to you. Some cookies used are essential for some services on the Website to work; others are used to collect information (statistics) of your use of the Website so that we can make the Website more convenient and useful for you. Some cookies are temporary and will disappear when you close your browser; others are persistent and will stay on your computer for some time. Cookies cannot read data off your hard disk. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies. This may prevent you from taking full advantage of the website. 

8.1 Strictly necessary cookies are used to:
• Remember what is in your shopping cart
• Remember how far you are through an order
8.2 Functional cookies are used to:
• Remember your log-in details
• Make sure you are secure when logged-in
• Make sure that the Website looks consistent
8.3 Performance cookies are used to:
• Enhance the performance of the Website
• Enhance the user experience
8.4 Targeting cookies are used to:
• Allow you to share and like information that is made available on the Website
8.5 The cookies are used to improve services for you through, for example:
• Enabling the functionality of some services like payment, which will not work without those cookies
• Enabling the Website to recognise your device so you don't have to give the same information several times during a single session
• Recognising that you may already have given a username and password when logged in to your account so you don't need to do it for every webpage that you request on the Website
• Measuring how many people are using the Website, so that it can be made easier to use and so that we can ensure that there is enough capacity to ensure that it is fast
• Analysing data to help us understand how you use the Website so we can improve it
8.6 If you choose not to use cookies during your visit to the Website, you should be aware that certain functions and pages will not work as expected. As examples, you will not be able to use the shopping list feature and we will not be able to notify you of products that you may be interested in, based on your previous shopping experiences. If you want to delete any cookies already on your computer, please refer to your browser vendor’s instructions by clicking "Help" in your browser menu.


9.1 If you have any questions, concerns or feedback regarding this Privacy Policy, you may contact our Data Protection Officer at:
TNS Asia Pacific Pte Ltd
Esther Cheong,
Postal Address: 10 Ubi Crescent, Ubi Techpark #03-47, Singapore 408564             
Telephone Number: (+65) 67476740
9.2 If you
(i) wish to update or correct your information,
(ii) wish to request for information from us on what Information of yours we have and how we have used and shared your Information during the last one year before the date of your request,
(iii) wish to restrict or withdraw your consent to our processing of your Information, or
(iv) wish us to delete your Information, please contact our Data Protection Officer in writing via email at


We review our privacy and cookies policy periodically based on changes in business and technology, and we may post updates. If we make a material change to our privacy policy, we will notify you via your registered contact information such as email (sent to the email address specified in your account). Such changes will apply from the effective date specified in the notice or website. We encourage you to check this page for latest information on our privacy practices. Your continued use of the services on the website, mobile and/or any other device will be deemed acknowledgement of the updated privacy and cookie policy. We will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.