Contact Us

Welcome to TNS. We’re passionate about innovative technology solutions built for critical environments. With over two decades of experience, our team brings deep expertise in industrial networking and computing.

We are Asia's pioneer distributors for Moxa and Axiomtek. We support industrial projects across critical infrastructure, power, energy and automation sectors.

Our experts are ready to collaborate with you on your next project. Customised solutions and volume-based pricing are available. We aim to respond within 1–2 business days. Let us know your requirements.

TNS Asia Pacific Pte. Ltd.

Your trusted partner for next generation technology products, designed for critical environments

10 Ubi Crescent, Ubi Techpark #03-47 (Lift Lobby C) Singapore, 408564

open in google maps

+65 6747 6740
+65 8123 8312

Weekdays: 9am to 6pm (+8 GMT)
(Closed on Singapore Public Holidays)

Frequently Asked Questions

Product & Support

Can I speak to someone for product recommendations?

Yes. Contact us for pre-sales advice

Can I visit your office to view or demo products?

Yes, we welcome visits by appointment. Please contact us to schedule a time

Can I test a product before buying?

Demo units are available for selected items. email us to request a product evaluation.

How do I get help with setup or troubleshooting?

Contact our technical support team at +65 67476740 (Mon–Fri, 9am–5:30pm), or email us with your inquiry.

Is warranty registration required?

No registration is required. Your warranty is auto-activated upon purchase.

Do you offer repairs for out-of-warranty products?

Yes. A one-time diagnostic and admin fee applies for out-of-warranty returns. Repairs will only proceed after customer approval. Spare parts are charged separately, based on actual damage assessed. If the same issue recurs after repair, no additional charge will apply. All shipping costs (to TNS or the factory) are borne by the customer.

Purchasing

What payment methods do you accept?

Web orders are transacted through credit cards. Please email TNS if you prefer to transact through paynow or bank transfer.

Is it safe to make payments on your website?

Yes, all online transactions are secured using trusted payment gateways. We do not store credit card information.

Can I cancel or get a refund for my order?

Orders are non-cancellable once confirmed. Please contact TNS for assistance.

I’m new to TNS. Do I need to create a TNS account before ordering?

No, you don’t need a TNS account to place an order.

Delivery & Collection

Do you provide free delivery?

Yes, we offer free delivery within Singapore mainland for orders over S$80 (excludes Jurong Island, shipyards, and restricted zones).

How long does delivery take?

Standard local delivery is within 2–4 working days. For time-sensitive orders, contact us before placing an order.

Can I self-collect my order?

Yes. Please select the self collection option during checkout. Our staff will notify via email when the order is ready.

Do you ship internationally?

Yes, we ship worldwide except sanctioned countries. If you encounter any issues during checkout or your country is not listed, please contact us for assistance.