Frequently Asked Questions

Delivery
Product
Purchase
Support

Delivery

Can I Select A Specific Time For Delivery?

We are unable to allocate a specific time for delivery. You may let us know your preferred timing and we will try our best to meet your request if possible.

Do You Have Self Collection Option For Urgent Request?

Yes, for urgent purchases, please contact TNS before placing your order.

Do You Provide Same Day Delivery?

No, TNS does not offer same day delivery service. Local delivery fulfillment is between 2-3 working days on weekdays between 10am to 5pm.

Is There Free Delivery Service?

Enjoy free local delivery service for online order over S$80. Free delivery service is within Singapore mainland (excluding Jurong Island, shipyards and restricted locations).

Product

Do You Have An Office That I Can Visit To View The Products?

Yes. We have live demo showcase of the brands we represent. Please schedule an appointment on TNS contact us page.

Purchase

Can I Get A Refund?

TNS does not accept order changes after order confirmation. Refunds are subject to approval if it is caused by our error (damaged/defective/incorrect product etc.) within 14 calendar days from date of invoice. Please contact your TNS salesperson for assistance.

What Payment Methods Do You Accept?

TNS accepts payment via credit card, cash, paynow transfer and funds wired to our bank.

Support

Do I Need To Register For Product Warranty?

No registration is necessary. Your product is registered at the time of purchase.

How Do I Configure/use/troubleshoot Moxa & Axiomtek Products?

TNS offers advice on product configuration and technical support. Our hotline +65-67476740 is open from 9.30am to 5.30pm on weekdays. You can email your questions to us.

Moxa Products International Warranty Coverage Check

You can check the warranty coverage of your Moxa device on this portal. For other brands, please contact TNS. https://www.moxa.com/en/support/repair-and-warranty/warranty-check