Frequently Asked Questions
Delivery
Are all products available for delivery?
Are all products available for delivery?
Our products are all available for local delivery (Singapore). For places where a delivery permit is needed, please inform us beforehand.
For overseas shipping, please contact TNS for assistance.
How does free delivery work?
How does free delivery work?
Enjoy free local delivery service for online order over S$80. Free delivery service is within Singapore mainland (excluding Jurong Island, shipyards and restricted locations). Your order will reach you in 3 to 5 working days.
Can I request a specific time For delivery?
Can I request a specific time For delivery?
We are unable to allocate a specific time for delivery. Let us know your preferred timing and we will try our best to meet your request if possible.
Is there same day delivery?
Is there same day delivery?
TNS does not offer same day delivery service. Local delivery fulfillment is between 2-3 working days on weekdays between 10am to 5pm.
Can I arrange for self-collection?
Can I arrange for self-collection?
Yes, for urgent purchases, please contact TNS before placing your order.
Product
Do you have an office that I can visit to view the products?
Do you have an office that I can visit to view the products?
Yes. We have demo showcase of the brands we represent. Schedule an appointment with us
Can I test an item before buying it?
Can I test an item before buying it?
Unless displayed in TNS office, we keep our products sealed in our warehouse. Should you wish to try a product before ordering, please email your request to us
Do you do repairs?
Do you do repairs?
TNS offers local support to users experiencing technical issues with Moxa, Axiomtek products purchased from TNS. Kindly complete the RMA form to request for service.
Purchase
Is it safe to use my credit card on your website?
Is it safe to use my credit card on your website?
tns.com.sg is a secured site and we transact through established payment gateways like paypal. TNS does not keep any record of your credit card/bank details
What are the payment methods?
What are the payment methods?
Web orders are transacted through credit cards. Please email TNS if you prefer to transact through paynow or bank transfer.
Can I get a refund?
Can I get a refund?
TNS does not accept order changes after order confirmation. Refunds are subject to approval if it is caused by our error (damaged/defective/incorrect product etc.) within 14 calendar days from date of invoice. Please contact your TNS salesperson for assistance.
Support
Do i need to register for product warranty?
Do i need to register for product warranty?
No registration is necessary. Your product is registered at the time of purchase.
How do I configure/use/troubleshoot Moxa & Axiomtek Products?
How do I configure/use/troubleshoot Moxa & Axiomtek Products?
TNS offers advice on product configuration and technical support. Our hotline +65-67476740 is open from 9.30am to 5.30pm on weekdays. You can email your questions to us.
Moxa products international warranty coverage status
Moxa products international warranty coverage status
You can check the warranty coverage of your Moxa device on this portal. For other brands, please contact TNS. https://www.moxa.com/en/support/repair-and-warranty/warranty-check
