Shipping policy
1. Self Collection
1.1 For urgent request, kindly contact TNS before ordering. This is to check if we can fulfill it as required.
1.2 A confirmation email will be sent to customer when the order is been packed and ready for collection.
1.3 Please print out the email and collect your item from TNS office* Address: 10 Ubi Crescent, Ubi Techpark #03-47 (Lift Lobby C), Singapore 408564
**Monday to Friday: 10am-12pm and 2pm-6pm. (Closed on Saturday, Sunday and Singapore Public Holidays)
2. Domestic Shipping
2.1 Enjoy free domestic delivery service for online/offline order over S$500 (ex GST).
2.2 Free delivery service is within Singapore mainland (excluding Jurong Island, shipyards and restricted locations).
2.3 Delivery lead time is up to 10 working days. No delivery on Saturday, Sunday, Singapore Public Holidays and TNS office closure days.
2.3 A confirmation email will be sent to you when the order is ready for delivery. This will be initiated after payment receipt.
2.3 Dates for delivery are approximate only and TNS shall not be liable for the consequences of any delay in delivery.
2.4 S$15 (excluding GST) delivery charge applies for Online order below S$500.
2.5 S$30 (excluding GST) delivery charge applies for Offline order below S$500.
2.6 Additional charges may apply for remote/restricted locations.
2.7 Re-delivery request is subject to minimum charge of S$30 (ex GST).
3. International Shipping
3.1 The customer is responsible to ensure that the product can be lawfully imported to destination country before placing any order(s).
3.2 International shipping service will be in accordance to Incoterm Delivered at Place (DAP). The Customer is responsible for: (i) all duties, rates, taxes, dues, levies or charges imposed in connection with the Products by any country to which the Products are to be delivered; and (ii) the fees of any Chamber of Commerce and any consular fees of the country to which the products are to be delivered.
3.3 Internal Shipping Service will be done by TNS delivery vendor and is subject to the vendor's service level agreement. No delivery pickup arrangement on Saturday, Sunday and Singapore Public Holiday.
3.4 The amount of shipping charges shown is an estimate. There may be circumstances that TNS may contact the customer again regarding changes to shipping charges.
3.5 The Customer must ensure that the address details are correct. TNS does not take responsibility for wrong address provided.
3.6 A confirmation email will be sent to you when the order is ready for delivery. This will be initiated after payment receipt.
3.7 Once the item has been dispatched out from our warehouse, an email with shipment tracking link will be sent to the customer.
3.8 Dates for delivery are approximate only and TNS shall not be liable for the consequences of any delay in delivery.
3.9 Delivery time might be delayed during peak festive periods.
3.10 The customer will bear full delivery charges if there is re-delivery arrangement.
3.11 TNS will not be responsible for any lost or damaged package during or after the delivery.
