Help & FAQs
Support FAQ
How do I get help with setup or troubleshooting?
How do I get help with setup or troubleshooting?
Contact our technical support team at +65 67476740 (Mon–Fri, 9am–5:30pm), or email us with your inquiry.
Is warranty registration required?
Is warranty registration required?
No registration is required. Your warranty is auto-activated upon purchase.
Moxa products international warranty coverage status
Moxa products international warranty coverage status
You can check the warranty coverage of your Moxa device on this portal. For other brands, please contact TNS. https://www.moxa.com/en/support/repair-and-warranty/warranty-check
Do you offer repairs for out-of-warranty products?
Do you offer repairs for out-of-warranty products?
Yes. A one-time diagnostic and admin fee applies for out-of-warranty returns. Repairs will only proceed after customer approval. Spare parts are charged separately, based on actual damage assessed. If the same issue recurs after repair, no additional charge will apply. All shipping costs (to TNS or the factory) are borne by the customer.
New Customer FAQ
Can I speak to someone for product recommendations?
Can I speak to someone for product recommendations?
Yes! Contact us for pre-sales advice
Can I test a product before buying?
Can I test a product before buying?
Demo units are available for selected items. Contact us to request a product evaluation.
Can I visit your office to experience product demos?
Can I visit your office to experience product demos?
Yes, we welcome visits by appointment. Contact us to schedule a time
I’m new to TNS. Do I need to create a TNS account before ordering?
I’m new to TNS. Do I need to create a TNS account before ordering?
No, you don’t need a TNS account to place an order.
Purchasing FAQ
What payment methods do you accept?
What payment methods do you accept?
Web orders are transacted through credit cards. Please email TNS if you prefer to transact through paynow or bank transfer.
Is it safe to make payments on your website?
Is it safe to make payments on your website?
Yes, all online transactions are secured using trusted payment gateways. TNS does not store credit card information.
Can I cancel or get a refund for my order?
Can I cancel or get a refund for my order?
Orders are non-cancellable once confirmed. Please contact TNS for assistance.
Delivery & Collection
Do you provide free delivery?
Do you provide free delivery?
Yes, we offer free delivery within Singapore mainland for online orders over S$80 (excludes Jurong Island, shipyards, and restricted zones).
Can I self-collect my order?
Can I self-collect my order?
Yes. Please select the self collection option during checkout. Our staff will notify via email when the order is ready for collection.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide except sanctioned countries. If you encounter any issues during checkout or your country is not listed, please contact us for assistance.
How long does delivery take?
How long does delivery take?
Standard local delivery is within 2–4 working days. For time-sensitive orders, contact us before placing an order.
